Support Agreement Customer

If the customer has purchased products and services from a Fidelis dealer or distributor, all rights contained in the dealer are transferred to the customer. This entitlment depends on the amount of assistance the client has acquired and the receipt of the payment. The agreement should explain in detail the scope of the work to be carried out. Tell you exactly what your business will do for the customer and how long it will take to complete the job. The client has a right to know when the project will be completed and may be more likely to do business with you in the future, if this is clear from the start. Any failure or delay on the part of a party to exercise a right or remedy under this agreement or the law does not constitute a waiver of that or any other right or remedy, does not prevent or limit the continuation of the exercise of that or any other right or remedy. The exercise of this right or remedy must not prevent or restrict the continuation of the exercise of that right or any other remedy. Under no circumstances will the Party or its respective suppliers be liable for special, indirect, random, consecutive or coverage damage (including damage resulting from inaccurate or lost data or loss of use or gain) resulting from the provision or provision of services in connection with that sub-party or the use or delivery of Fidelis Products. With the exception of the violation of Section 5.4 above, under no circumstances will the overall liability of any of the parties for damages resulting from a well-founded act or in connection with the services provided in this Agreement or in relation to the services provided in accordance with this Agreement will not exceed the total amount paid for the maintenance and support services of the supported product , in connection with which responsibility has been incurred. The above restrictions do not affect a party`s rights and remedies under existing intellectual property legislation. Subject to Clause 3 and Clause 6, no amendment to this agreement is valid unless it is signed in writing and signed by the parties (or their authorized representatives). B.

„Customer Assistance“ includes routine responses to questions, bug fixes and maintenance changes requested by the Customer by phone, email or messaging system in the software and made available during Patriot Software`s normal business hours, unless otherwise agreed in writing. The after-sales service does not include programming, detailed or specialized maintenance, the provision of extensions or media different from the nature or amount made available to other Customers of the Service, including, but not only, problems that may arise when connecting or operating the service or any of its components with unsured systems. , unusual or owner-friendly.

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